DEPOSIT & 48 HOUR CANCELLATION POLICY | Hair Lab Hair Salon, Basingstoke
Here at Hair Lab we value our customers – to ensure we can meet demand and avoid missed appointments, please be advised that we require a deposit on ALL new bookings. Prior to each appointment, careful time and preparation is often needed by our team, in order to deliver the best possible service. We take your appointment as a verbal contract and it is reserved especially for you.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully advise you that deposits are strictly non refundable and 48 hours notice will be required to change a booking or the deposit will be lost.
Please note: Clients who are new to hair colouring or who have not had their hair coloured for three months or more will be asked to pop in to the salon for a quick skin test 48 hours before your appointment to make sure you do not have any allergies to our products.
For any queries you may have regarding this please to not hesitate to call us on 01256 700 670 where a member of our management team will be happy to answer any questions you may have.