Reviews

It was my first time ever in a salon and holly was an absolute gem. Will definitely come back regularly!

Cut my hair way too short despite discussing the length I needed for my very curly hair, will never come again, was absolutely awful and not worth £50+

Very happy with my hair! Was nervous about going after being at the same hairdressers for 20 years previously but Grace did a fantastic job, was really friendly and I will definitely come back. Thank you ☺️

I had my hair cut and coloured by Ellie and she was amazing. It was the first time I had had my hair coloured in a salon so I was a little nervous but Ellie was absolutely fantastic and very knowledgeable, Ellie is such a lovely person. I will definitely be going back.

First time visiting the saloon, everyone was lovely, Holly cut and coloured my hair and looks fantastic I’m really pleased and have rebooked with Holly.
Highly recommend

Izzy always does a fantastic job with my hair. She listens and advises what would be the best outcome to achieve a great colour and cut. Very friendly and professional

Absolutely love my hair! The hairdresser was friendly, professional and really listened to what I wanted. I left the salon feeling confident and refreshed. I would definitely recommend them! Thanks Mollie

Izzy was absolutely incredible! I brought a friend along with me as I was slightly nervous (im not the best person when it comes to socialising) but me izzy and my mate couldn't stop chatting/laughing. she was so welcoming and comfortable ti soeak to. genuinely the most lovely girl!
The hair plans was for me to have a black base with some pink highlights (we ended up adding purple) and izzy did an AMAZING job. Im so in love and got exactly what i wanted (if not more). Thank you so much Izzy!
p.s. photos don't show the colour as well as in person

Grace was friendly and helpful and gave great advice regarding haircut. Turned out really nice. Will definitely come back.

Fantastic experience from start to finish. A great team and the owner was very attentive checking that the customers were happy.
I had senior stylist Izzy, she was very patient and explained the colour process in detail.
I love my new hair colour and cut, and have already booked up for my next appointment. Thank you!

I really like Mollie. She’s a wonderful hairdresser — a great listener, and she styled my hair exactly the way I asked.

I love my hair appointments. We chat, laugh and I know I have been thoroughly looked after and cared for. Another great root colour and cut. Thank you.

I had a wonderful experience with mollie she did a wonderful colour and blow dry. Explained the aftercare and any questions I had. The results exceeded my expectations. Thank you

Patience was fabulous at cutting and reshaping my hair, would 100% recommend!

Ellie done great job in advising on new highlight colour and done a lovely cut and blow dry.

While visiting from out of town I took a risk and decided to trust Ellie with my hair after reading some positive reviews. I’m glad I did! She did a wonderful job and my hair ended up exactly how I wanted. She is great at her job and pleasant to chat with. I’ll book with her again next time I’m in town! Thank you!!

My daughter and I came along today for my daughter’s back to school hair cut, we were greeted, booked in and looked after by Ellie. She made us both very comfortable and really listened to what my daughter wanted. Complete credit to hair lab.
Thank you Ellie!

I had my haircut with Izzy today and she\'s done exactly what I wanted and more, I left the salon feeling confident and with amazing hair. Thank you!

I had my hair cut 3 weeks ago and my hair is messed up one side is longer than the other one side is cut straight and other is on a slant not layered properly, got to go and get it properly sorted out

Worst hair even cut all uneven would not recommend this place

I had my hair cut at Woking salon today by Elise I am very happy and I will be booking Elise to cut my hair again

I am so happy with my hair cut Elise was so informative about my hair and very polite I will be booking to have my hair cut again by Elise.

Booked an appointment as a new client with Holly at the Basingstoke branch for 01/03/25.I very disappointed with the finish and I asked why my hair looked uneven, shorter on one side and my hair didn’t sit right she said it was the way she had blow dried my hair and she didn’t want too cut too much off the other side. I have never left a hairsalon with such an uneven haircut in my lifetime. Once I left the salon, I phoned the manager who asked me to pop to the salon today 03/03 and he would assess the damage, I went to the salon and he agreed one side was shorter then the other and he offered for the original stylist to recut I it but declined on the basis that the stylist didn’t feel she had done anything wrong !! The manager then offered for another stylist to correct it but unfortunately I decided to go with my gut instinct which was that I had NO confidence or faith in the hair lab salon or their stylists to correct it. I won’t be recommending this salon or Holly. Avoid this place all costs unless you want an uneven haircut.

George is an absolute star. He is not only my fav hairstylist but takes time to listen and treat with the best respect. The whole of the team in Woking are friendly and come away feeling good. Thankyou

I had a haircut with Izzy today and she did an amazing job, left the salon feeling very confident with myself with my new haircut! Not only did she do a good job but we also had a good ol' chat while she cutting my hair, overall it was a great hairdressing experience

Congratulations Katie on your passing of your assessments.
Katie is a competent and a very good stylist and colourist. She has done my hair a few times as an apprentice and every time I have walked out with beautiful short hair .

Needed a last minute cut & they managed to fit me in. Keira was so lovely, listened to every request & discussed what was best with my hair type when I wasn’t sure. Very pleased with my hair cut & feel she absolutely went above & beyond making it look great. A lovely clean light salon with a fabulous, calm atmosphere & friendly staff!

My hairdresser was Morgan and he was incredible!! He reassured me my hair journey would take 2 appointments and he was so right!! After these appointments my hair has never looked better and it’s exactly how I wanted it!! It’s perfect! So so good

Thank you for today very pleased with my highlights and cut thank you

I was tody at hair lab woking to cut my hair the lady said ok at 16:00 im free i was agree i came back in 30 min and after i waited for 15 min she said i never go at front desk and that she is busy but she only stay and chat with her friend.Not professional at all.very dissapointed.

Amazing experience! Recently switched from having my hair done at a friend's house to having it done professionally, and I am loving every second! My new hairdresser, Taylor, is extremely kind and I have learnt a lot about what to do with my hair. She's perfectly recreated the pictures I've shown her and has given lots of tips, as well as engaging in conversation to keep us entertained. Absolutely amazing!! Definitely recommend to anyone reading this!

Booked a light brown balayage hair lab woking and walked out with uneven, un-blended BRIGHT orange and black hair. I was only told that my hair would appear as a ‘slightly warmer/darker’ shade of brown. At the wash bowl I was then told my hair would now be a ‘slightly coppery’ shade of brown. Stylist (Elise) was not honest with me during the process about how it went wrong. I had initially asked for the balayage to be as close to my roots as possible however the bright orange colour was placed nowhere near the roots. Stylist then wasn’t open to any conversation regarding a refund after completely ruining my hair. All I received was an offer for me to come in TWO days later for her to tone my hair after which would not fix it (only after me having to constantly ask for something to be done to fix it) and a ‘sorry bout that’
However ; after speaking to someone else at the salon I was able to come in the next day to have it fixed. A different stylist did an amazing job at fixing the horrid bright orange colour although after all, my hair ended up looking very similar to what it looked like before I booked in to get it done just glad it’s been fixed now.
This was definitely just an issue with the one stylist in particular (Elise) who completely ruined my hair rather than the salon itself considering how unprofessionally my hair was done by her + how she chose to handle the situation as if it were no big deal whilst completely trying to ignore the fact that my hair had gone terribly wrong. I would completely avoid booking with her.
The other stylist updated me during each step and listened to my expectations for my hair very carefully which I am grateful for.
Overall was a very traumatic and upsetting experience and don’t think I’ll be getting my hair done again.

Absolutely love having my hair washed and blow dry Millie does my hair amazing they are all good but Millie stands out very friendly too

I have been here before and recently had a cut by Olivia . She was very attentive and I was thrilled with the result, and a lovely blow dry too. The salon is so friendly with the most delightful and skilled manager who always makes the time to chat . Excellent products in stock, Kerastase and L’Oreal. Had a lovely complimentary coffee too. Would highly recommend and have made my next appointment. Helen

I had a lovely experience for my first time at this salon, all the staff were so lovely and welcoming and the stylist did an amazing job on my hair and completely listened to what I wanted to do, while suggesting ways she could make it happen. It was a wonderful environment and I was so happy with the end result of my balayage

Went to salon to get a complete re style long too short cropped hair, wow I was so pleased with my cut it looks amazing! Chigz was recommended and 100% made best choice awesome! Also very welcoming and friendly atmosphere would definitely recommend ????

Milly was fantastic! Very friendly and made my first visit relaxing 🙂 love my hair and have rebooked for 10 weeks with her to have the same done... Eventually I am hoping to get silvery blonde... But I know it will take a while to get there! Thanks Milly 🙂

Chloe Is amazing she did a fantastic job cutting my hair and colouring my t section as I had been in a while she totally reassured Me and made me fell at ease and special can’t wait until my next appointment definitely 5*

Fab cut and blow dry. I have very curly hair and fancied a change - Chigz is the only person I’ve met who can get my hair looking lovely and sleek! Great cut as always. Thank you.

I love the guys here. At the moment I have the lovely Patience doing my hair. I've had it coloured twice now, after being a long time bottle dye fan. But the colour choices have been amazing. She take the time to listen to what I want and then we go for it. I've got mixed hair (afro/Asian mix), so it's nice to go somewhere where they don't freak out about my hair type. Already got my next session booked, so excited.

Absolutley Thrilled with the service I received here.
After needing a last minute hair Colour for a girls holiday, I was in skin tested, and back to enjoy a Sunday afternoon of pampering. YES Sunday!
So pleased with my colour too!

Being a hairdresser myself this was the first time I’d ever been in another salon since going self employed. I’d always do my own!

Watching whilst waiting, The Service you get from these guys is amazing!
The quality of consultations, even just for a fringe trim really stood out to me. Hats off to the owners you have created something amazing!

Can’t remember the stylists name (sorry!) may have been Becky? Fab highlights, listened to what I wanted and did exactly that, advised on next step and booked me in for next appointment. Love my hair and will be back soon!

For someone who doesn't know what to do with their hair, Chigz did a great job reviving my hair. I've gotten a lot of compliments. ? The salon experience was great and the staff were welcoming, even though I didn't have an appointment booked. Will definitely be coming again and bringing my friends next time!

Great place great service.

Thankyou to Patience.. A fantastic cut and colour ❤

I'm typically extremely nervous to go and get my haircut and I made the decision to get my long hair cut off, my hairdresser sing done the most amazing job. Really made me feel comfortable and ensured I was happy with my decision by taking it bit by bit, will definitely be recommending and re visiting. Thank you for the outstanding customer service provided and thank you to my hairdresser for doing the most amazing job. Couldn't be happier

Amazing

Yet again a perfect cut by Chigz. Thank you and i shall see you for my next appointment

Had my hair done by Chigz and Hina now for ten years. Would not go anywhere else.

I Was a bit nervous on my first visit, but I was put at ease and they were just so welcoming, chatting to you about what you would like and advising you as to whether it would work for your hair type and the time you have at home to attend to your hair.

I booked my youngest daughter in first of all and was so impressed that I then booked in myself. Chigz is such a great cutter. I can be quite anxious about my hair but was listened to and it's great. Coming home, my eldest daughter then wanted her hair doing too. And I've recommended a friend. Great to have such a good salon in basingstoke. A great team of staff - friendly, welcoming and people who know what they're doing too!

First visit today and received 50% off my cut and blow dry. But more importantly I had the opportunity to really discuss what would be best for my hair and style and was delighted with the result. Great salon?